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FAQs

Thank you for reaching out with your question about our ingredients. We’re committed to providing high-quality products, and we ensure that none of our ingredients are used in high concentrations according to international safety guidelines. Each ingredient is thoughtfully selected and blended to prioritize safety, quality, and an exceptional experience.


That said, we understand that everyone’s health needs are unique, so if you have any specific concerns, we always recommend consulting a health professional to ensure the products are right for you. If you have any further questions, please don’t hesitate to ask—we’re happy to assist!

At iLOLA, we understand the love and passion you have for high-quality tea. That's why we've designed a subscription service tailored just for you! With our flexible plans, you can choose to have your favorite teas delivered every month or every two months.

Here’s how it works:

  • Customizable Packs: Select either a 2-pack or 5-pack of your preferred teas.
  • Personalized Selection: Handpick which teas you want in your pack from our wide variety of blends.
  • Easy Management: With our user-friendly online portal, you can easily change your tea selection, cancel your order, update your delivery address, and much more.

Experience the joy of never running out of your beloved teas and the convenience of having them delivered right to your door. 

For more information, visit iLOLA Subscription Service.

Thank you for your interest in iLOLA Tea Gift Cards! We’re excited to help you find the perfect gift for your loved ones.


About iLOLA Gift Cards:

    •    How to Purchase: You can purchase gift cards directly from our website here.

    •    Delivery: All gift cards are sent electronically to the email address provided during checkout.

    •    Usage: Gift cards can be redeemed at checkout on our website for any of our products, including Tea Discs, accessories, and more!


Common Questions:

    •    Can I Use Gift Cards with Discounts or Promotions?

Yes, our gift cards can be used alongside most promotions, unless stated otherwise in the promotion’s terms.

    •    What Denominations Are Available?

Gift cards are available in various denominations, starting from [lowest denomination] to [highest denomination].

    •    Do Gift Cards Expire?

No, iLOLA Tea gift cards do not expire, so they can be used whenever you’re ready!


If you have any additional questions or need assistance purchasing or redeeming a gift card, feel free to:

    1.    Reply to this email, and we’ll assist you directly.

    2.    Visit our Gift Card FAQ.

    3.    Contact us at [Support Email/Phone Number].


We hope this helps, and thank you for choosing iLOLA Tea for your gifting needs!

Thank you for your interest in iLOLA Tea Gift Cards! We’re excited to help you find the perfect gift for your loved ones.


About iLOLA Gift Cards:

    •    How to Purchase: You can purchase gift cards directly from our website here.

    •    Delivery: All gift cards are sent electronically to the email address provided during checkout.

    •    Usage: Gift cards can be redeemed at checkout on our website for any of our products, including Tea Discs, accessories, and more!


Common Questions:

    •    Can I Use Gift Cards with Discounts or Promotions?

Yes, our gift cards can be used alongside most promotions, unless stated otherwise in the promotion’s terms.

    •    What Denominations Are Available?

Gift cards are available in various denominations, starting from [lowest denomination] to [highest denomination].

    •    Do Gift Cards Expire?

No, iLOLA Tea gift cards do not expire, so they can be used whenever you’re ready!


If you have any additional questions or need assistance purchasing or redeeming a gift card, feel free to:

    1.    Reply to this email, and we’ll assist you directly.

    2.    Visit our Gift Card FAQ.

    3.    Contact us at [Support Email/Phone Number].


We hope this helps, and thank you for choosing iLOLA Tea for your gifting needs!

If you are looking to change your email address on your account.  These are the steps to follow:
1. If you are on your laptop or tablet: Select the account icon.  If you are on your mobile device, select the Hamburger icon and select 'log in'.
2. Enter your email and password to access your account.

3. In the Account details section (under your name): Select the option 'Manage Subscriptions', then 'Address and Payment details'

4. In the 'Your Info' section click on the button 'Edit your details'
From here you can change name, email and phone number.
5. Select 'Save Changes'.

Your contact details should now have been updated.

Hi,


Thank you for reaching out! We’re here to help with your order.


You can log in to your account here to track your order, check your order history, and update your shipping or billing information. If you haven’t set up an account yet, you can create one using the email address you used at checkout.


Self-Service Options in Your Account:

    •    Track Your Order: View the current status and estimated delivery.

    •    Edit Order Details: Update shipping or billing information if the order is not yet processed.

    •    Download Invoices: Access receipts and invoices for your orders.


Need More Help?


If you need assistance beyond what’s available in your account, please don’t hesitate to contact us! You can:

    1.    Reply to this email with your order details, and we’ll look into it for you.

    2.    Use our Contact Form here to send us a query directly.

    3.    Call our support team at [Support Phone Number] for immediate assistance.


We’re happy to assist you in any way we can!

Thank you for reaching out! We’re excited to share details about our free shipping offer.


Free Shipping Eligibility

To qualify for free shipping:

    •    Your order must meet a minimum purchase amount of $50 USD | $90 CAD before taxes and after discounts.

    •    Free shipping applies to standard shipping only and is available for orders shipped within the US and Canada.

The free shipping option will automatically appear at checkout once your cart meets the eligibility requirements.


Additional Information:

    •    Expedited Shipping: If you need your order sooner, expedited shipping options are available for an additional cost during checkout.

    •    Exclusions: Free shipping may not apply to oversized or heavy items, but we’ll always let you know upfront.


If you have any other questions or need help placing your order, feel free to reply to this email or contact us directly at [email protected].

Current Promotions:

    •    Spend $50 USD | $90 CAD to enjoy FREE Standard Shipping on your order.

    •    Spend $70 USD | $100 CAD to receive a FREE Traveller with your purchase.


Important Details:

    •    Each order is eligible for 1 FREE GIFT only.

    •    If a Traveller is already in your cart or if an additional Traveller is added, you will either be charged for the extra Traveller or the FREE Traveller will be removed from your order.


If you believe your order qualifies for the free gift and you did not receive it, please contact us directly at [email protected]. Be sure to include your order number, name, and shipping address so we can promptly investigate and resolve your concern.


Enjoy these offers while they last! If you have any questions, feel free to reach out—we’re here to help.

Yes, we ship worldwide! While we are based in Canada and the USA, we ship to many international destinations. Please note that different shipping rates apply depending on the destination. If you have any questions about shipping rates to your specific location, feel free to contact us at [email protected].

Using the iLOLA Traveller Thermos is simple and convenient. Here are the steps:

Prepare Your Tea Disc: Select your favorite iLOLA tea disc.

Insert the Tea Disc: Place the tea disc in the infuser compartment of the thermos.

Add Hot Water: Fill the thermos with hot water. Ensure the water temperature matches the recommended brewing temperature for your selected tea.

Steep: Allow the tea to steep for the recommended time. The infuser compartment allows the tea to brew perfectly without the need for a separate strainer.

Enjoy: Once steeped, you can enjoy your perfectly brewed tea directly from the thermos. The iLOLA Traveller Thermos is designed to keep your tea hot for hours.

For detailed instructions and tips, refer to the user manual included with your thermos. If you have any further questions, feel free to contact us at [email protected].

To update your delivery address, please send us an email at [email protected] as you place your order, and we will look into it for you. Please note that after a parcel is shipped out, our capabilities to make changes are limited.

For subscriptions, you can also send us an email, and we will update your delivery address for you.

Current Promotions:

    •    Spend $50 USD | $90 CAD to enjoy FREE Standard Shipping on your order.

    •    Spend $70 USD | $100 CAD to receive a FREE Traveller with your purchase.


Important Details:

    •    Each order is eligible for 1 FREE GIFT only.

    •    If a Traveller is already in your cart or if an additional Traveller is added, you will either be charged for the extra Traveller or the FREE Traveller will be removed from your order.


Enjoy these offers while they last! If you have any questions, feel free to reach out—we’re here to help.

Thank you for your interest in expedited shipping! You’ll be happy to know that you can select expedited shipping during the checkout process when entering your shipping address.


How to Choose Expedited Shipping:

    1.    At Checkout: As you enter your shipping address, you’ll see a list of available shipping options, including expedited methods.

    2.    Select Your Preference: Simply choose the expedited shipping option that works best for you. The cost and estimated delivery time will be displayed before you complete your order.


Important Note:

Please remember that delivery times are estimates provided by the shipping carrier. While we do our best to ensure prompt fulfillment, any delays caused by the carrier are beyond our control.


If you have any additional questions or need assistance with your order, feel free to reply to this email or contact us directly. We’re always here to help!

Thank you for considering iLOLA Tea as a gift! We’re delighted to help make your gifting experience special.


How to Include a Gift Message

You can add a personalized message for your recipient during checkout:

    1.    In your shopping cart, look for the “Notes” or “Special Instructions” section.

    2.    Enter your gift message there, and we’ll include it in the package for you.


Gift Receipts and Pricing Information

If you’d like a gift receipt or need us to remove pricing details from the packing slip:

    •    Please mention this request in the same “Notes” section during checkout.

    •    Alternatively, you can send an email with your order number and request to [email protected], and we’ll take care of it for you!


Additional Gifting Options

Our beautifully packaged products make for the perfect gift. Whether it’s for a special occasion or just because, we’re here to ensure your gift leaves a lasting impression.


If you have any other special requests or questions, feel free to reply to this email or contact us directly

What Holds iLOLA Tea Discs Together?

At iLOLA, innovation and sustainability are at the heart of everything we do. Our unique Tea Discs are no exception. Unlike conventional tea bags that rely on plastic-based adhesives or staples, our Tea Discs are held together with probiotics—a revolutionary and natural approach that ensures both functionality and environmental responsibility.


Probiotics: The Natural Binder

The probiotics in our Tea Discs serve as a binding agent, keeping the loose leaf tea intact without the need for synthetic materials or glues. This patented process not only provides the perfect single-serve portion of premium loose leaf tea but also enhances the overall tea-drinking experience by promoting sustainability.


Why Probiotics?

    •    Eco-Friendly: The probiotics are completely biodegradable, ensuring zero waste. Once you’re done with your Tea Disc, simply toss it into your garden or compost, where it can nourish the soil.

    •    Health Benefits: Probiotics are known for their gut health benefits, and while their primary role in our Tea Discs is as a binder, their presence reflects our commitment to overall wellness.

    •    Taste Preservation: Using probiotics to bind the tea preserves the flavor integrity of the high-quality loose leaf tea inside.


A Sustainable Step Forward

Our Tea Discs are a testament to innovation in the tea industry. By moving away from traditional tea bags filled with microplastics, iLOLA is creating a cleaner, greener way to enjoy tea.


Next time you brew a cup with an iLOLA Tea Disc, you can savor not only the exceptional flavor but also the peace of mind that comes from knowing your tea is part of a sustainable and health-conscious solution.

If you’ve purchased iLOLA products through Neiman Marcus, thank you for choosing us! Please note that any inquiries related to orders placed through Neiman Marcus, such as tracking, returns, exchanges, or order modifications, must be directed to their customer service team.


Why Contact Neiman Marcus?

As your order was placed through their platform, Neiman Marcus has the necessary order information and resources to assist you promptly.


How to Reach Neiman Marcus Customer Service:

    •    Phone: 1-888-888-4757 (available 24/7)

    •    Email: Contact Neiman Marcus via their Customer Service Email Form.

    •    Website: Visit their website Customer Service Page.


For Product-Specific Questions

If you have any questions about iLOLA products themselves—like usage, care instructions, or general inquiries—feel free to reach out to us directly:

    •    Email: [email protected] 

We’re happy to provide any product guidance or support you may need.


Thank you for choosing iLOLA Tea, and we hope you enjoy your experience!

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